Privacy Policy

Last Updated: 1/1/2026

1. Introduction

Element Info Tech LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, store, share, and protect information when you:

  • Use our mobile applications, web applications, or software products (“Applications”)

  • Visit our website

  • Engage our Application Development Services

  • Engage our Managed IT Services

  • Communicate with us electronically or otherwise

This Privacy Policy is designed to comply with applicable privacy laws and the Google Play and Apple App Store Review Guidelines, including transparency around data collection, usage, and user rights.

2. Scope of This Policy

This Privacy Policy applies to:

  • All mobile apps published by Element Info Tech LLC

  • All web applications and APIs developed and operated by Element Info Tech LLC

  • Our website and related online services

  • Client and end-user data processed through our applications

  • Managed IT Services customers (business-to-business)

If a specific application or client engagement requires additional privacy disclosures, those disclosures will supplement this policy.

3. Information We Collect (Application Development – Primary)

3.1 Information You Provide Directly

Depending on the application or service, we may collect:

  • Name

  • Email address

  • Phone number

  • Username and authentication credentials

  • Business or organization details

  • Support requests, feedback, and communications

  • Billing or payment information (processed through third-party payment processors)

Note: Payment information is never stored directly on our servers unless explicitly stated.

3.2 Information Collected Automatically by Our Applications

When you use our applications, we may automatically collect:

  • Device type, model, and operating system

  • App version and build number

  • IP address

  • Time zone and language settings

  • App usage data (features accessed, session duration)

  • Crash reports and diagnostic data

  • Log files related to application performance and security

This data is used strictly for:

  • App functionality

  • Performance optimization

  • Bug fixes

  • Security monitoring

3.3 Data Collected Through App Permissions

Our applications may request access to certain device features only when required for app functionality, such as:

  • Camera (e.g., document scanning, profile images)

  • Photos or Media Library (user-initiated uploads)

  • Microphone (voice or audio features)

  • Location data (only if essential to app functionality)

We do not collect background location data unless explicitly stated and approved by the user.

All permissions are optional and can be managed through your device settings.

4. Information We Collect (Managed IT Services – Secondary)

For Managed IT Services clients, we may collect and process:

  • Business contact information

  • Device and network information

  • IP addresses and system identifiers

  • User account and directory data

  • Security logs and audit trails

  • Backup and recovery data

This information is processed solely for service delivery, security, monitoring, and compliance purposes and is governed by contractual agreements with our clients.

5. How We Use Information

We use collected information to:

  • Operate, maintain, and improve our applications

  • Provide application features and functionality

  • Authenticate users and secure accounts

  • Respond to support requests

  • Monitor app stability and performance

  • Comply with legal and regulatory requirements

  • Detect, prevent, and respond to fraud or security incidents

  • Fulfill contractual obligations

We do not sell personal data.

6. Data Sharing and Disclosure

We may share information only in the following circumstances:

6.1 Service Providers

We may share limited data with trusted third-party service providers who assist with:

  • Hosting and cloud infrastructure

  • Analytics and crash reporting

  • Customer support tools

  • Payment processing

All service providers are contractually required to protect data and use it only for authorized purposes.

6.2 Legal and Compliance

We may disclose information if required to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from authorities

  • Protect the rights, safety, or property of users, clients, or the Company

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred subject to the same privacy protections.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our applications and services

  • Meet legal and contractual obligations

  • Resolve disputes

  • Enforce agreements

Data retention periods vary depending on the type of data and applicable requirements.

8. Data Security

We implement industry-standard administrative, technical, and physical safeguards, including:

  • Encryption in transit and at rest where applicable

  • Access controls and authentication mechanisms

  • Network and endpoint security monitoring

  • Regular security updates and audits

Despite our efforts, no system can be guaranteed 100% secure.

9. User Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

Requests can be submitted using the contact information below.

10. Children’s Privacy

Our applications and services are not directed to children under the age of 13 (or equivalent minimum age under local law).
We do not knowingly collect personal data from children.

If we become aware that we have collected such data, we will delete it promptly.

11. International Data Transfers

If you access our applications from outside the United States, your data may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

We take appropriate steps to ensure data protection consistent with applicable laws.

12. Third-Party Links and Services

Our applications or website may contain links to third-party services.
We are not responsible for the privacy practices of third parties.

We encourage users to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on our website and, where appropriate, within our applications.

Continued use of our services constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact us at:

Element Info Tech LLC
Email: privacy@elementinfotech.com
Website: https://elementinfotech.com
Telephone Number: 816-875-6580